Frequently Asked QuestionsHow can I see my star?
You must enter the coordinates of the star in your telescope.
When will I receive my prize?
Within ninety days from the date of issuance of the certificate."
I have a problem with the quality of the prize. How can I change it?
If you have a claim of poor quality, you have to contact the manufacturers per their warranties.
Can I take the prize in cash?
Yes. You can get your prize as a money transfer to your account or as a check.
I live in the United States, and my prize is an apartment in Europe. I would prefer that my prize be in the United States; can you solve this?
No problem, we will make a bank transfer to your account of an equivalent amount of the apartment, or send you a check for that amount.
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© 2010 Ptolemy Stars Ltd. All rights reserved
135 Albert Street, Auckland, New Zealand
135 Albert Street, Auckland, New Zealand
info@ptolemy-stars.com
Tel.: +64 9 889 04 05
